Legal
Terms & Conditions and Refund Policy
These terms govern your use of Taxwapsi and the professional services facilitated through it. By placing an order or using this website, you agree to the terms below.
Last updated: 1 June 2026
1. Business Terms & Conditions
How orders, pricing, delivery, and cooperation work on Taxwapsi.
Service Categories & Plans
- Taxwapsi assigns service plans based on the nature of your business, turnover, and the usage declared at the time of purchase.
- If a plan is found to be incorrectly selected for your actual requirement (e.g. turnover or entity type differs from what was declared), we reserve the right to request an upgrade to the correct plan before delivery.
- Where an upgrade is required, the difference in professional fees becomes payable before the service continues.
Nature of Services
- Taxwapsi is a facilitation platform that connects you with independent legal, tax, and compliance professionals. We are not a law firm or a chartered accountancy firm and do not ourselves render legal or audit opinions.
- All services are delivered remotely (online, phone, email, WhatsApp). In-person or on-site expert visits are not part of any plan unless explicitly stated in writing.
- Services are delivered within the stipulated timeframe shown on the service page under normal circumstances. Government processing times are outside our control.
Pricing & Fees
- Professional fees published on the platform are subject to change at any time. The fee applicable to your order is the one shown at the time of successful payment.
- Government fees, statutory charges, stamp duty, and third-party costs (e.g. DSC token, registry fees) are separate from our professional fee and are payable by you at actuals.
- If a government fee increases after you place an order, the increased amount is payable by you.
Customer Cooperation & Conduct
- Timely service delivery depends on you submitting accurate documents and information promptly. Taxwapsi is not liable for penalties, late fees, or missed deadlines caused by delays on your side.
- If you remain unreachable or do not submit the required documents for 30 days or more, the order may be cancelled and the payment forfeited.
- Abusive, threatening, or unreasonable conduct toward our team or assigned professionals may result in cancellation of the order with forfeiture of the professional fee paid.
Accuracy of Information
- You are responsible for the truth and completeness of the information and documents you provide. Filings and registrations are made on the basis of your declarations.
- Withholding material information, or providing false or forged documents, voids any service guarantee and may result in termination without refund.
- Information published on this website (guides, FAQs, calculators) is for general awareness only and must not be treated as legal or tax advice for your specific situation.
Legal Framework
- All services are governed by the applicable laws of India. We reserve the right to decline or refuse any order that falls outside the legal or regulatory scope we can lawfully service.
- These terms are governed by and construed in accordance with the laws of India, and the courts at our registered place of business shall have exclusive jurisdiction.
2. Refund Policy
When you are eligible for a refund, and how much.
Eligible for 100% Refund
- An incorrect plan was purchased and no service has yet been delivered.
- An expert/professional could not be assigned, or the order remained unprocessed from our side.
- Payment was deducted more than once, or a payment-gateway failure occurred.
- The order was refused by us due to legal or regulatory constraints.
Not Eligible for Refund
- Documents were not submitted within 30 days of placing the order.
- You remained non-responsive to our team for 30 days or more.
- Material information was withheld or false information was provided.
- Government fees, statutory charges, and third-party costs already paid on your behalf.
Sliding-Scale Refunds (other cancellations)
| Cancellation Stage | Refund |
|---|---|
| Within 15 days, before expert is assigned | 90% |
| After 15–30 days, before expert is assigned | 80% |
| After expert/professional has been assigned | 50% |
| After the work has been completed / filed | 0% |
Processing: Approved refunds are issued to the original payment method (or as a credit note where applicable) within 10 business days of confirmation. Government fees and third-party charges already paid on your behalf are non-refundable.
3. Limitation of Liability
Taxwapsi facilitates services delivered by independent professionals. To the maximum extent permitted by law, our total liability for any claim arising out of a service is limited to the professional fee paid by you for that specific service. We are not liable for indirect or consequential losses, or for statutory penalties arising from delays, omissions, or inaccuracies in the information you provide.
Questions about these terms?
Write to us at support@taxwapsi.com or call +91 88824 01279.