Consumer Complaint

Anyone who buys goods or hires services for consideration — including online purchases and offline deals, and goods bought for self-employment livelihood. Excluded: purchases for resale or pure commercial purpose. The 2019 Act explicitly covers e-commerce and tele-shopping transactions.

By claim value: District Commission up to ₹50 lakh, State up to ₹2 crore, National above ₹2 crore. Fees are consumer-friendly: NIL up to ₹5 lakh claims, then modest slabs (₹200 up to ₹10 lakh, rising gradually). Territorially: where you reside/work, where they operate, or where the cause arose — your choice.

Two years from when the cause of action arose — with condonation possible for sufficient cause. For continuing wrongs (builder possession delay), the cause continues; for one-time defects, the clock runs from discovery. Don't sit on claims; limitation objections are the lazy defence every company tries first.

Refund of consideration with interest (commissions commonly award 6–12%), replacement/repair, compensation for deficiency and mental agony (scaled to facts), and litigation costs. Punitive elements appear in egregious cases. Realistic claim framing — our job — wins; inflated claims invite skepticism.

No — consumer fora permit personal appearance, and our drafted complaint + written versions are built to be argued by you where you prefer. For higher-value or technical matters (medical negligence, builder cases), representation helps; we coordinate it as needed.

Both, appropriately — the E-Commerce Rules, 2020 place duties on platforms (grievance officers, refund timelines, no unfair practices), and platforms are routinely arrayed alongside sellers, especially for platform-fulfilled orders and payment failures. We array parties to maximise recovery odds.

Both remedies coexist (Supreme Court affirmed election between them). RERA suits project-level grievances and interest-on-delay formulas; consumer fora suit refund-with-compensation claims and pre-RERA projects. We pick the forum by your outcome priority — refund vs possession vs compensation.

Execution under Section 71 (civil-court enforcement powers) and Section 72 — non-compliance is punishable with imprisonment up to 3 years and fines. Companies comply quickly once execution issues; our Pro plan stays with you through it.